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Terms & Conditions

GENERAL TERMS AND CONDITIONS OF BUSINESS

 

  • 1 GENERAL

Hortense Studio, Von-Brun-Straße 10, 91301 Forchheim, Telefon +49 (0) 9191 950 5010

info@hortensestudio.com, operates an online shop at the internet address www.hortensestudio.com (the “Website”). All orders placed by you via the Website as well as our deliveries and services are governed exclusively by the General Terms and Conditions of Business set out below, as applicable at the time the order is placed. We do not accept any diverging terms and conditions from the customer except where specifically agreed in writing.

The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.

We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.

 

  • 2 CONTRACTS
  1. The languages available for contracts is English.
  2. The presentation of products on our Website does not constitute any offer by Hortense Studio for a purchase contract.
  3. By submitting the order form provided on our Website to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button “complete purchase”. Before you submit your offer you will be able to view the details input by you and correct any mistakes in the information provided.
  4. On receipt of your order we will send you an e-mail confirming receipt of your order and stating the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.
  5. A purchase contract between you and Hortense Studio will become effective only after we have accepted the offer by dispatching the goods ordered. If payment in advance was chosen as payment option, the goods will be dispatched only after the full amount has been credited to our account.
  6. Hortense Studio has the right to refuse any offer without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased via the internet are intended to be resold on a commercial basis.

 

  • 3  CANCELATION POLICY ADVISORY

The cancellation policy applies solely to consumers under § 13 of the German Civil Code of Law.

Cancellation Policy

You may repeal your contract of purchase within 14 days without having to state reasons.

The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession. Please note that we can not offer refunds on pieces "made to order" or "pre-order".

To administer your right to cancel your order, you have to inform us, Hortense Studio, Kaiser-Wilhelm-Strasse 3, 82319 Starnberg, Germany, hortensestudio@gmail.com, phone +49 1709376069, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail, or an email). You may use the cancellation template; however, it is not mandatory to use this template.

It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.

 

Consequences

If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, excluding shipping costs, immediately and within 14 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.

The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

 

Reasons to terminate the cancellation policy

The cancellation policy is only in place if the product bought hasn’t been customised or altered. Personalisation of garments renders the cancellation policy inactive.​

End of advisory

Cancellation template

We will send you a hard copy of the cancellation template as soon as the contract has been concluded.

 

  • 4  VOLUNTARY RETURNS RIGHT
  1. Independently of your statutory right of revocation, Hortense Studio offers you the following voluntary right of return:
    All hortensestudio.com products can be returned to Hortense Studio within 14 days of receipt of the products. However, the right of return only applies to unworn, unwashed and defect-free items from which the labels have not been removed. Any loss of value due to wearing, washing or causing other traces of use as well as removal of the safety label, removal/damage of the original packaging, accessories, etc. will result in the return being rejected, as we cannot offer these items for sale again. In this case, the goods will be returned to the customer without reimbursement of the purchase price.
  2. Return shipments

2.1. All return shipments will be at your expense. Expect for shippments from the UK and the US, therefor a Label with Commercial invoice will be provided.

2.2 You can use the postal service you wish but a tracking number needs to be provided.

2.3 Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to France, for instance, we can only accept a return from France.

2.4. In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.

2.5. Please send all returns to: Hortense Studio, Von Brun Strasse 8, 91301 Forchheim, Germany, including your delivery note. Send an Email to: info@hortensestudio.com with your order Number and the reason of return.

  1. If you have questions regarding our returns policy, please contact a customer service representative:

email: info@hortensestudio.com

phone: +49 (0) 9191 950 5010

This voluntary right of return does not limit your legal rights nor does it limit your right to the above-mentioned cancellation policy.

 

  • 5  PRICES, PRODUCT PRESENTATION, AVAILABILITY, GIFT CARD, PROMOTION CODE
  1. The prices stated on our Websitewww.hortensestudio.comat the time of your order apply.
  2. The goods offered at hortensestudio.com angebotenen are presented on the Website in the form of digital photographs of the actual products. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.
  3. If you have ordered several items at the same time, the products may be delivered at different times. Sec. 266 BGB remains unaffected. Shipping charges will be incurred only once in any such case.
  4. Gift Card

4.1 The Gift Card can be used to purchase any article available on our website – except for additional Gift Cards – prior to its expiration date.

4.2. Exchanges or reimbursements of your gift card are only applicable in accordance with the return and withdrawal rights and conditions.

4.3 The Gift Card is only valid in countries that we ship to in the respective currencies, stated on our website. The Gift Card can only be used in the destination country, determined when purchasing the Gift Card.

4.4 When purchasing the Gift Card you may choose between sending the Gift Card per email or by regular mail.

4.5 Hortense Studio reserves the right to cancel or block the Gift Card, if deemed necessary due to legal reasons, for example, in case of loss or misuse of the Gift Card. You will be informed immediately by Hortense Studio in the case of cancelling or blocking the Gift Card.

  1. Promotion Code

5.1 Promotion codes have different time periods of validity and are applicable for purchase of any product available on the website, except additional Gift Cards. To determine the validity period, please refer to the document which contains the promotion code.

5.2 Exchanges or reimbursements of promotion codes, which were part of a marketing promotion or which you may have received on behalf of Hortense Studio, are non-permissible. The disbursement of promotional codes is not permissible outside of the standard return timeframe stated in our terms and conditions.

5.3 Hortense Studio reserves the right to cancel or block the promotion code, if deemed necessary due to legal reasons, for example, in case of loss or misuse of the promotion code. You will be informed immediately by Hortense Studio in the case of cancelling or blocking the promotion code.

5.4 Return policy for orders purchased using a promotion code:
If you make use of legal right of return or our voluntary return policy, you will be reimbursed for the total amount of the returned items. If you are returning only one of the items from your order, the value of the promotion code will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. The promotion code loses its validity proportionate to the worth of the returned item. If you are returning your complete order, the amount paid will be refunded in full, but the promotion code can no longer be applied to future purchases. Please note that promotion codes from sales campaigns cannot be replaced or refunded.

 

  • 6  STORAGE OF CONTRACT DATA

We store your order data. If you wish to print your order, you may do so by printing out an “acknowledgment of receipt”. It will appear on your screen once you have submitted your order to us by clicking the “complete purchase” button and your credit card details have been verified.

In addition, you will receive an email order confirmation stating all details entered as well as the cancellation template, which can be printed.

 

  • 7  SHIPPING & DISPATCH
  1. Your package will be shipped with either DHL or UPS, depending on the final destination. You may choose DHL Standard, DHL Express, UPS Express, or UPS Standard as your preferred shipping method. Hortense Studio is liable for any potential transport risks.
  2. Unless agreed otherwise, the goods will be ready for dispatch after three days following your order. Unless agreed otherwise, delivery will be made within 1 to 5 business days to the shipment address specified by customer, depending on the shipment method and place of delivery chosen. If payment in advance was chosen as payment option, the goods will be dispatched only after the full purchase price has been credited to our account.
  3. Deliveries to non-EU destinations

3a) Deliveries to Switzerland

Based on experience, deliveries to Switzerland take 5 to 10 business days. Please note, when placing the order, if you are outside the European Union, keep in mind that you are responsible for paying local customs taxes. In case of a return, customs duties and handling fees can´t be refunded.

3b) Deliveries to Japan

Based on experience, deliveries to Japan take 5 to 10 business days. Please note, when placing the order, if you are outside the European Union, keep in mind that you are responsible for paying local customs taxes. In case of a return, customs duties and handling fees can´t be refunded.

3c) Deliveries to the USA

Based on experience, deliveries to the USA take 5 to 10 business days. Please note, when placing the order, if you are outside the European Union, keep in mind that you are responsible for paying local customs taxes. In case of a return, customs duties and handling fees can´t be refunded.

(GCC including: Bahrain, Kuwait, Oman, Qatar, U.A.E, Saudi Arabia)
Based on experience, deliveries to the Middle East take 10 to 15 business days. Please note, when placing the order, if you are outside the European Union, keep in mind that you are responsible for paying local customs taxes. In case of a return, customs duties and handling fees can´t be refunded. In case of a return, customs duties and handling fees can´t be refunded.

3e) Deliveries to Hong Kong

Based on experience, deliveries to Hong Kong take 10 to 15 business days. Please note, when placing the order, if you are outside the European Union, keep in mind that you are responsible for paying local customs taxes. In case of a return, customs duties and handling fees can´t be refunded.

3f) Deliveries to Australia

Based on experience, deliveries to Australia take 10 to 15 business days. Please note, when placing the order, if you are outside the European Union, keep in mind that you are responsible for paying local customs taxes.

3g) Deliveries to Singapore

Based on experience, deliveries to Singapore take 10 to 15 business days. Please note, when placing the order, if you are outside the European Union, keep in mind that you are responsible for paying local customs taxes.

3h) Deliveries to mainland China

Based on experience, deliveries to mainland China take 10 to 15 business days. Please note, when placing the order, if you are outside the European Union, keep in mind that you are responsible for paying local customs taxes.

3i) Deliveries to the United Kingdom

Based on experience, deliveries to the United Kingdom take 3 to 5 business days. Please note, when placing the order, if you are outside the European Union, keep in mind that you are responsible for paying local customs taxes.

3j) Deliveries to other destinations

Based on experience, deliveries to countries liable to customs duties take 5 to 10 business days. Please be aware that we cover the insurance of the goods. The product prices as indicated are exclusive of value-added tax and customs duties, and are inclusiv of German value-added tax. Please note that DHL will charge all import sales taxes, customs duties and handling charges separately for each country. For any questions about taxes and duties in your country, please e-mail to our Customer Service Team: hortensestudio@gmail.com. Please note that you will be responsible for any banking charges as may be incurred in foreign countries.
In case of a return, customs duties, import sales taxes and DHL handling charges, will not be refunded.

  1. Shipping charges

Shipping charges will be incurred only once for deliveries in instalments.